Refund Policy
Please note, by placing an order with us you are agreeing to our terms and conditions and our refund policy.
As we are selling non-tangible non-returnable (Digital) goods we do not issue refunds once the order is accomplished and the product is sent.
As a customer, you are responsible for understanding this upon purchasing any templates from our store.
Please make sure you read each sales page and fully understand what is included. If you have any questions about any of our bundles, then please feel free to contact us at mental7up@gmail.com
We are happy to answer any questions and also send you some demo content for you to see before you purchase if you would like.
We realize that exceptional circumstances can take place and we may issue refunds or give store credit in certain circumstances.
WE WILL ONLY HONOUR REFUNDS OR STORE CREDIT ON THE FOLLOWING CIRCUMSTANCES:
Non-delivery of the product:
If for any reason our templates have not been able to be delivered to you either via your personal store account, via email or dropbox links then we will be able to issue you a refund or store credit.
Claims for non-delivery must be submitted to mental7up@gmail.com within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded and therefore no refund issued.
Downloading & Technical Issues
We provide a refund if files have not been downloaded to your PC.
Refunds due to technical issues, such as a problem with a file, are at the sole discretion of Mentalups Inc. If the technical issue is due to something on our part, we will do everything we can to fix this issue. If the technical issue is on your part, we can only assist you to a certain degree. No refunds will be given for your own technical faults.
Claims regarding such issues must be submitted to mental7up@gmail.com. Failure to do so within 3 days from the date of purchase will result in your refund being declined.
Duplicate Purchases:
If you purchase an item more than once by mistake, we will either refund you for the bundle or give you store credit of the same amount – You may choose which option would best suit you.
Unsuitable Software:
All our sales pages for each product are clearly marked with what software you will need to access/edit/change them. It is your responsibility to ensure you have the right software or platforms to access your bundles. We will not give refunds for customers not having the correct tools to access their products.
WE WILL NOT OFFER REFUNDS ON ANY OF THE FOLLOWING CIRCUMSTANCES:
No Longer Want: Refunds are not issued for any templates you purchase but choose you no longer want or require.
You Don’t Like The Products: Refunds are not issued due to customers personal like/dislike of the content. Customers can read real reviews on each sale page and are welcome to email us for more information or any questions before purchasing.
File Downloaded: Refunds are not issued for files that you have already downloaded, unless otherwise noted on that product’s sales page.
Used Content: Refunds are not issued for products if you have used any part of the content, such as sharing it with your customers or including portions in another product.
Any application for a refund should be accompanied by detailed reasons why you applied for a refund. Please make sure your request does not contradict our Terms and Conditions.

Disputes: Please contact us directly if you have any issue or disputes. If acredit card dispute is opened to request a refund during the grace period, refund will not be issued. Please close your dispute and then request your refund at mental7up@gmail.com
Prior to ordering, please, make sure you have carefully read and understood the content license rules and software requirements.
If you are not sure if the content meets your needs, or have questions about features, please contact our support team at mental7up@gmail.com or review our FAQ’s.